For most people, working with technical support is close to dental work on a list of fun things to do. Believe it or not, calling or chatting with technical support for a computer problem does not have to ruin your day. The ideas behind these tips also apply outside the computer world, so do not hesitate to take them into account when your smartphone stops checking email or your DVR is stuck in a channel.
An expert cannot promise that the experience will be enjoyable, but there are several things you can do to help make talking to technical support less painful for you than it could have been in the past. You can go to the cisco asa 5505 there.
Prepare before calling or chatting
Before picking up the phone or starting to type in the chatbox, make sure you are ready to explain your problem. The better prepared you are, the less time you will spend talking to technical support. The exact things you should have prepared will vary depending on your problem, but here are several that you should keep in mind:
- If you have an error message: What is the exact error message on your screen?
- If you don’t have an error message: What exactly is your computer doing? « It doesn’t work « it won’t cut it.
- Timeline: When did the problem begin?
- Context: Did something else happen at the same time the problem started? For example, a blue screen of death, smoke coming from the computer, virus warning, etc.
- Troubleshooting: What have you done to solve the problem?
- Developments: Has the problem changed since it began to occur (for example, the computer shuts down more frequently. The error message appears later, etc.?
The expert recommends writing all this before requesting any technical support.
Working with technical support is a matter of communication. The full reason for your call is to let the support person know what the problem is and for them to tell you what you need to do or what they need to do to fix your problem.
The person on the other side of the phone can be 10 miles or 10,000 miles away. He or she may be from the same part of your country or from a part of a country that you did not even know existed. That said, you will avoid much confusion and unnecessary frustration if you speak slowly and pronounce correctly. Also, be sure to call from a quiet area. A barking dog or a screaming child is unlikely to improve any communication problem you are already having. If you are chatting, be sure to use complete phrases and avoid catchy phrases, the language of text messages and excessive use of emoticons.
Be thorough and specific
The need to be thorough and specific demands in your own section. You may be very aware of the problems your computer has been having, but the technical support person is not. You have to tell the whole story in as much detail as possible.
For example, saying “My computer simply stops working” says nothing at all. There are millions of ways in which a computer may not be working and the ways to solve those problems vary greatly. Experts always recommend going through the process that produces the problem, in great detail.